Unused credit packs
You may request a refund for an unused credit pack within 14 days of purchase. “Unused” means none of the paid credits from that order have been consumed, transferred, revoked, or reserved in an active job. Mandatory consumer rights in your location continue to apply.
Partially used packs
Partially used credit packs are normally not refundable. We may approve a full or proportional refund where required by law, where there is a verified duplicate charge, or where a material service failure prevented reasonable use.
Failed or moderated jobs
A job that fails, is stopped by safety moderation, or produces no usable output automatically releases its reserved credits. A credit return is not a cash refund because no processing credit was consumed.
How to request a refund
- Email support from the address associated with your account.
- Include the order identifier, purchase date, reason, and any relevant error details.
- Do not send full card or bank details. We may ask for limited information needed to verify account ownership.
Timing and payment provider
We aim to review complete requests promptly. Approved refunds are sent to the original payment method through the payment provider. Banks and card networks control the time until funds appear, which commonly takes 5–10 business days after approval.
Chargebacks and abuse
Contact us before filing a payment dispute so we can investigate. Fraudulent, abusive, or repeated bad-faith refund activity may result in account restrictions. This does not limit lawful dispute rights.